A VIP experience that deserves to be shared!

Sale Terms & Conditions

Eligibility

• VIP Packs may be purchased only by guests who hold a valid Emirates ID and are at least 18 years of age at the time of purchase. As part of the purchase process, guests are required to provide:
  • a valid Emirates ID number; and
  • a valid vehicle plate number to be assigned to the VIP Pack upon activation.
• Guests must ensure that all information provided during the purchase process is accurate, complete and up to date.
• Global Village may request additional official documentation (such as a temporary Emirates ID certificate issued by the Federal Authority for Identity and Citizenship) in cases of renewal, replacement or loss.

Purchase Limit

• Each eligible guest may purchase a maximum of one (1) VIP Pack per Emirates ID, including pre-booked packs, across any of the six categories: Silver, Gold, Platinum, Diamond, Mega Silver and Mega Gold.
• This limit applies per season and cannot be increased under any circumstances.
• Global Village reserves the right to cancel any duplicate or fraudulent purchases made using the same Emirates ID.

Sales Period

• Pre-orders commence on 21 September at 10:00 AM UAE time. Public sales commence on 26 September at 10:00 AM UAE time and continue while stocks last.
• VIP Packs are offered on a first-come, first-served basis and are subject to availability.
• Global Village does not guarantee the availability of any specific VIP Pack category during either sales period.

Order Confirmation

• Placement of an order does not guarantee allocation until payment has been successfully processed and confirmed.
• An order is confirmed only upon receipt by email of a purchase confirmation issued through the Coca-Cola Arena website.
• If payment is captured but confirmation is not issued due to a technical error, Global Village may, at its discretion, either complete the order or refund the payment.
• Until the confirmation is issued, Global Village reserves the right to reject or cancel any order.

Payment

• Full payment must be made when the order is placed using the approved payment methods displayed on the Coca-Cola Arena website.
• Global Village is not responsible for delays or failures caused by third-party payment processors.

Non-Cancellation

• All VIP Pack sales are final. Once an order has been placed, it cannot be cancelled, exchanged or modified.
• This restriction does not apply to replacement requests submitted in accordance with the Inspection clause for damaged or incomplete packs.

Delivery

• Delivery of VIP Packs will commence within 15 days from the last day of sale. An additional delivery fee of AED 30 will be charged per order.
• Delivery timelines are estimates only and may be affected by circumstances beyond the reasonable control of Global Village or its delivery partner.
• Delivery delays do not affect the validity or redemption period of any benefits included in the VIP Pack.

Limited Quantities

• VIP Packs are subject to availability and quantities are limited.

Exclusivity

• During the public sale period, VIP Packs are sold exclusively through the Coca-Cola Arena website, the official and authorised distributor on behalf of Global Village.
• No other website, platform, vendor or individual is authorised to sell or distribute VIP Packs.
• Purchases through unauthorised sources are strictly prohibited and may involve counterfeit products or fraudulent activity.
• Global Village is not responsible or liable for purchases made through such sources and disclaims liability for fraud, loss, misuse or invalidation of a VIP Pack resulting from an unauthorised transaction.
• Global Village may, at its sole discretion and without prior notice, cancel or deactivate any VIP Pack acquired from a source other than the Coca-Cola Arena website.
• The purchaser will not be entitled to a refund, replacement, compensation or any other remedy.
• Global Village may report fraudulent activity to the relevant authorities.

Prohibition on Resale

• VIP Packs must not be sold, resold, transferred, duplicated, reproduced, reprinted or otherwise exploited for any commercial purpose.
• A violation may result in cancellation or deactivation of the VIP Pack, disqualification from future purchases and/or legal action.

Inspection and Verification

• Guests are responsible for inspecting the VIP Pack immediately upon delivery. Any damage or missing content, together with a replacement request, must be reported within 10 working days from the delivery date. Claims submitted after this period will be rejected.
• Global Village may request proof of identity, Emirates ID verification, proof of payment or other supporting documentation at any stage before fulfilment or redemption. Failure to provide satisfactory verification may result in cancellation of the order.

Vehicle Plate Number

• The vehicle plate number registered during purchase will be assigned to the VIP Pack upon activation.
• Changing the registered vehicle plate number is not permitted unless approved by Global Village Management following a request submitted to guest.support@globalvillage.ae.
• A change may be approved only if the guest has sold the vehicle or the vehicle has been involved in an accident that necessitates its permanent replacement, as evidenced by official supporting documentation acceptable to Global Village.
  • The guest has sold the vehicle.
  • The vehicle has been involved in an accident that necessitates its permanent replacement.
• In either case, the guest must provide supporting documentation, and the request will be considered on a case-by-case basis and remains subject to Global Village's sole discretion. Once approved, an AED 170 fee will apply to process the change.

Limitation of Liability

• To the fullest extent permitted by applicable law, Global Village will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages arising from or relating to the purchase, delivery, activation, use or inability to use a VIP Pack or any benefit contained in it.
• Global Village’s total aggregate liability for any claim arising from or relating to a VIP Pack will not exceed the amount paid by the purchaser for that VIP Pack.

Force Majeure

• Global Village will not be liable for any delay, suspension, restriction or failure in performing an obligation under these Terms and Conditions where it results from an event or circumstance beyond its reasonable control, including natural events, extreme weather, operational disruptions, government directives, public safety concerns or any other extraordinary event that prevents or materially affects normal operations.
• If Global Village is required to close the Park, restrict access, suspend operations or limit services due to such an event, affected VIP Pack benefits will be temporarily suspended without liability or compensation.
• Global Village may, at its sole discretion, extend the validity of certain benefits, provide alternative benefits of comparable value or adjust the manner of redemption, but is not required to provide refunds or compensation.

Right to Modify or Substitute Benefits

• Global Village may, at its sole discretion, modify, replace, suspend or discontinue any benefit, voucher, privilege or third-party offer included in a VIP Pack, including where required due to operational, safety, regulatory or third-party constraints.
• Where a benefit is discontinued, Global Village may provide an alternative benefit of equal or greater value, but is not required to provide a refund or compensation.

Third-Party Terms and Responsibility

• Certain VIP Pack benefits are provided by third-party venues, operators or service providers. Their use is subject to the terms, conditions and availability determined by the relevant provider.
• Global Village is not responsible for changes, closures, restrictions or unavailability of third-party attractions or services and is not liable for loss, damage or inconvenience arising from third-party decisions.

Fraud Prevention and Misuse

• Global Village may cancel, deactivate or refuse to activate any VIP Pack suspected of having been obtained through fraud, misrepresentation, unauthorised resale or the use of incorrect or falsified Emirates ID or vehicle plate information.
• Global Village may request additional verification at any time and may report suspected fraudulent activity to the relevant authorities.

Data Protection Notice

• Personal data collected during the purchase, delivery and activation of the VIP Pack, including Emirates ID and vehicle plate number, will be processed in accordance with Global Village’s Privacy Policy and applicable UAE data protection laws.
• The data may be used for verification, fraud prevention and fulfilment of VIP Pack services. By purchasing a VIP Pack, the purchaser consents to this processing.

Severability

• If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision will be deemed severed and the remaining provisions will continue in full force and effect.

Entire Agreement

• These Terms and Conditions constitute the entire agreement between Global Village and the purchaser in relation to the VIP Pack and supersede any prior written or oral statements, representations or agreements relating to the VIP Pack.

Governing Law and Jurisdiction

• These Terms and Conditions are governed by the laws of the Emirate of Dubai and the applicable federal laws of the United Arab Emirates.
• Any dispute arising from or relating to these Terms and Conditions or a VIP Pack is subject to the exclusive jurisdiction of the courts of the Emirate of Dubai.

VIP Packs

• The VIP Pack activation period begins on the date of purchase and remains valid until the last day of the season. Once the season has ended, any VIP Packs that have not been activated will expire and cannot be activated or carried over for use in the following season.

VIP Entry Tickets

• VIP Entry Ticket is valid for single VIP entry for one person during Season 31.
• Park opening hours are Sun - Wed: 4pm - 12am, Thu - Fri - Sat: 4pm - 1am. Entry gates are closed half an hour before Global Village’s closing time.
• Tuesdays (except for public holidays) are reserved for ladies, families, and couples.
• Physical tickets are required for entry. Digital copies, photographs or images of the ticket will not be accepted.
• Park timings are subject to change.

VIP Wonder Pass

• The VIP Wonder Pass can only be used for the Carnaval Fun Fair and attractions within Global Village.
• The balance will expire at the end of Season 31.
• The balance can be recharged at any Global Village Ticket Counter, on Global Village app, and on Global Village website.
• All purchases made are final and non-refundable.
• The VIP Wonder Pass is not a credit card. It cannot be transferred, sold, or refunded.
• Global Village Management will not replace the card if lost, stolen, or damaged.
• All rides and attractions at Global Village have independent terms, conditions, and restrictions that are posted at the entrance of each ride or attraction.

VIP Parking Sticker

• Without activating your VIP Pack, you will not be able to access the VIP Parking Zone.
• Changing the registered car plate number is not permitted unless approved by Global Village Management following a request submitted to guest.support@globalvillage.ae.
• Damaged VIP Parking Stickers would not be replaced by Global Village Management.
• The VIP Parking Sticker is only valid during Season 31.

VIP Parking Voucher

• The VIP Parking Voucher is only valid for a single use during Season 31.
• The voucher does not grant access to the VIP Parking Zone. You will receive a parking ticket at the entrance of the VIP Parking Zone and can redeem this voucher at the payment booth when exiting the parking area.
• Park at your own risk and responsibility. Global Village accepts no liability for any accident, injury, damage, loss of property, or related matter incurred on any Global Village property. In case of any accident or damage, please report it to the Dubai Police Centre at Global Village at +971 4 362 4444.
• The VIP parking zone remains open for 1 hour after Park closing. Additional charges and/or removal of vehicle will be incurred after this time. A fine of AED 200 applies each time a vehicle is left in the VIP Parking Zone after operating hours. If the vehicle is parked for more than 48 hours, additional fines will apply and the vehicle will be towed by the Dubai Police at the expense of the owner.
• Losing the voucher or erasing its data incurs a fine of AED 50.
• Duplicating, reprinting, or reselling the VIP Parking Voucher is strictly prohibited. Violators will be subject to legal liability.
• Global Village reserves the right to refuse entry to any voucher holder.