We may change these Terms and Conditions from time to time without notice to you by posting the updated Terms and Conditions on the Website and the Mobile App, so please ensure that you check for updates on a regular basis. When you place an Order for tickets and services through the Website or the Mobile App, you are deemed to have consented to the latest version of the Website and Mobile App Terms and Conditions posted on the Website or the Mobile App at the time of placing the Order. In the event of any change in law relating to the Website and/or Mobile App, requiring a change to such Website and/or our Mobile App Terms and Conditions, if these changes occur after you have placed an Order for tickets and services, but before the Order being fulfilled, we are obliged to apply that change in the Terms and Conditions of your Order. In all other cases, the version posted at the time your Order was placed will apply.
NOTE: IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS, PLEASE DO NOT USE/VIEW THE WEBSITE OR CONTINUE USING THE MOBILE APP.
Global Village offers a variety of tickets and services for sale through the Website and the Mobile App and through designated partner websites. Unless otherwise stated, purchases made through the Website and the Mobile App are subject to these Terms & Conditions, and any purchases made via a partner website will be subject to these Terms and Conditions and those terms and conditions of the partner in question. In the event of any inconsistencies as between these Terms and Conditions and any other terms and conditions of the Partner, to extent of the inconsistencies, Global Village Terms and Conditions shall prevail. In all purchasing arrangements, the person making the Order shall be deemed to have accepted these Terms and Conditions on behalf of the persons named in the Order Form.
Please read these Terms and Conditions carefully. These are the Terms and Conditions governing your access to the Global Village Park (“Park”), the use of the Rides and Attractions within the Park, and the types of Tickets available to purchase either directly from the Park itself, the website - www.globalvillage.ae - (“Website”), or the Global Village Mobile App (“App”). The Website and the App is operated by Global Village – Dubai LLC, part of DH Entertainment LLC.
Entry tickets to the Park are only valid for single entry during Season 29 from 16th October 2024 to 11th May 2025 or such other designated season dates as circumstances require and does not include any paid attractions inside the park
Park Opening hours are: Sunday to Wednesday from 4pm to 1am. Thursday to Saturday & Public holidays from 4pm to 1am.
Entry gates close half an hour before the closing time of the Global Village
Tuesday is reserved for Ladies, Families (Including men family members), and Couples (Except Public Holidays)
Some Public Holidays (as announced by the UAE Government) are also declared as family days at Global Village, and you are advised to check the Global Village social media channels, the Website and the App for further information and various updates available at that time.
You are responsible for checking the entry ticket required through our Website/Mob App, or official Global Village social media platforms before visiting or purchasing the ticket. The type of entry ticket may be subject to change during special events announced by Global Village.
To upgrade your entry ticket from Weekday to Anyday, you need to visit our ticketing booth. The difference in payment for the upgrade from Weekday to Anyday ticket will be at the same ticket price found at our gates. Entry tickets can be purchased at the designated Ticketing Booths within the Park, and you must collect your entry tickets and check your change (if any) before you leave the Ticketing Booth. Global Village will not issue any change to any paying visitor after the visitor has left the Ticketing Booth area. You can also purchase entry tickets via the Website or via the App.
The "Weekday" Entry Ticket is AED 25 via Global Village’s app and website, or at gate, inclusive of 5% VAT. The Weekday Entry Ticket gives you a onetime entry from Sunday to Thursday (excluding Public Holidays)
The “Any Day” Entry Ticket is AED 30 via Global Village’s app and website, or at gate, inclusive of 5% VAT. The Any Day Entry ticket is valid any day of the week including public holidays.
Children aged under three (3), seniors over the age of sixty-five (65) and holders of People of Determination ID cards and one companion, can enter Global Village free of charge. Global Village reserves the right to check the identity cards of guests requesting a free ticket.
Each entry ticket grants entry for one person only with no right of re-entry. (A hand stamp is required from the security at the exit gate for re-entry on the same visit.)
A ticket is not valued if the code has already been scanned, has been tampered with or is out of date.
Global Village will not refund the cost of entry tickets under any circumstances. Their re-sale, duplication or reprinting is prohibited. Offenders will be subject to legal liability.
For safety reasons, Parents can request wristbands for their children from Global Village at the Ticketing Booths and Information Kiosks.
Guests must follow all displayed and verbal health and safety directives provided by Global Village’s representatives
Smoking is strictly prohibited except in officially designated smoking areas within the Park.
Food and Beverages purchased outside the Park are not permitted inside the Park and cannot be stored in the locker room services. Unaccompanied and lost children will be taken to the Lost Explorers Area inside “Gate of the World” until collected by parents. A service fee will be charged for the duration of the child’s stay.
Global Village reserves the right to inspect all guests’ bags through X-Ray machine. Travel luggage/suitcases are not allowed in the Park.
Guests are responsible for their own belongings. Global Village is not responsible or liable for any personal item that is lost, stolen or damaged.
The public display of affection is not allowed and indecent behavior (for example kissing and hugging) is strictly forbidden.
Respectful attire (covered torso, including shoulders and covered legs, including knees) must be worn by male and female guests at all times. Global Village reserves the right to deny entry to the park for those who do not meet the dress code. Global Village reserves the right to change Park opening times or temporarily suspend shows, close attractions, rides or facilities for safety reasons or maintenance issues or private events, without prior notice or compensation.
The Park is a tourist destination where filming and photography can take place at any time. By entering the Park you irrevocably consent to and authorize Global Village, its successors and assigns to photograph you and/or make sound recordings of you to use worldwide, for any purpose whatsoever, and in perpetuity, all such photographs and sound recordings to be the sole property of Global Village. If you wish to avoid the possibility of being photographed, please do not enter the Park or, if you do, express your wish to the filmer/photographer.
Global Village reserves the right to deny Park entry to any ticket holder and to remove any guest from the Park for any reason (for example being a safety risk to other guests, affecting other guests’ enjoyment of the Park and adversely affecting the Park’s operation) and to take appropriate action to enforce this right, without refund or compensation.
Wheeled devices (for example roller skates, skateboards, bicycles, and scooters) are not permitted for use inside the Park unless such items are rented inside the Park.
Animals/pets/birds are not allowed inside the Park and cannot be stored in the locker room services. Global Village reserves the right to refuse admission to, or eject from the Park, any guest who is in breach of any of these Rules and Regulations.
Types of Tickets Available to Purchase
Entry Tickets
Entry tickets purchased are only valid for single entry during Season 29 from 16th October 2024 to 11th May 2025 or such other designated season dates as circumstances require and does not include any other paid attractions inside the park
The “Any Day” Entry Ticket is AED 30 via Global Village’s app and website, or at gate, inclusive of 5% VAT. The Any Day Entry ticket is valid any day of the week including public holidays.
The "Week Day" Entry Ticket is AED 25 via Global Village’s app and website, or at gate, inclusive of 5% VAT. The Weekday Entry Ticket gives you a onetime entry from Sunday to Thursday (excluding Public Holidays)
Entry tickets purchased online will be sent to the registered email address in the form of a pdf attachment which will contain a QR code for scanning upon arrival at the Park.
Entry tickets purchased online will also be visible in your account profile, under the “My Purchases” section.
Each entry ticket grants entry for one person only with no right of re-entry. (A hand stamp is required from security at the exit gate for re-entry on the same visit)
If the code on the entry ticket has already been scanned, has been tampered with, or has a past season's date, it will not be valid.
Duplicating, reprinting, or reselling entry tickets is strictly prohibited. Violators will be subject to legal liability.
Entry tickets are not refundable and the Park will not replace lost or stolen tickets.
All Terms & Conditions relating to the Park will apply.
Wonder Pass
The Wonder Pass is a card that can be used for all attractions at Global Village.
The Wonder Pass may be topped up online and at all Ticket Counters, and at dedicated vending machines within Global Village.
The Wonder Pass is not a payment card.
Any points purchased and stored on this card are only valid until the last day of the season at Global Village and cannot be used for the next season.
All Wonder Pass card purchases are final and cards may not be transferred, resold or refunded.
Global Village will not replace this card if it is lost, stolen or damaged.
Entrance to the Stunt Show is on a first come, first serve basis. Please arrive 30 minutes prior to the listed show time, especially on busy evenings.
All of our rides and attractions are subject to separate terms and conditions, and may include restrictions which are clearly displayed at the entrance of each ride and attraction.
The purchase of a Wonder Pass does not include an entry ticket to Global Village. Entry tickets to Global Village must be purchased separately.
Online Payment for Parking
You can pay for parking at Global Village once you arrive in the Parking Zone with Global Village.
Global Village is not responsible for any fines applied by relevant authorities due to traffic violations.
Please keep the payment receipt until you exit the parking area of the Park.
Global Village makes no representation or warranty as to the accuracy of the information shared during the online payment for parking.
Online Purchases’ Terms and Conditions
All online purchases are not refundable, transferable or exchangeable.
Online purchased tickets and/or confirmations must be shown in print or on a mobile app/smartphone device at the venue to redeem.
Any online purchased Entry Ticket does not include any retail or food and beverage items unless specifically listed.
An online purchased Wonder Pass does not include entry to Global Village. Entry tickets to Global Village must be purchased separately.
Online promotions cannot be combined with any other promotion or offer and can only be used for online bookings.
Discount Card Online Offers – Terms & Conditions
Discount cards holders can apply for Global Village offers, but such offers can only be availed by registered cardholders with an activated and valid membership on either the Discount cards community, respectively.
Global Village will decide on each application after validating the discount cards as the case may be. Applications will be reviewed within 48 hours of receipt.
Offers are applicable online for those accounts that have approved cards which have been linked to a Global Village account.
Each discount card is uploaded and linked to only one Global Village account, and each account can only have one card.
By linking your card, you acknowledge that you are the owner of the account and the card linked to it.
Unless stated otherwise, offers are not valid with any other promotions or discounts.
Global Village will not refund the cost of any offers that have been redeemed as part of a promotion, or replace stolen or lost tickets or any Wonder Pass under any circumstances.
The re-sale, duplication, or reprinting of tickets or any Wonder Pass is prohibited.
Global Village reserves the right to block its accounts and any discount cards which are deemed to display re-seller behaviour.
Any offenders will be subject to legal liability.