Season 27 is all about you

How can I help?

We’re always sad when we close the gates on the season every spring, but one of the things I look forward to is working with my team to plan what we can improve for the next season. We take notes and listen to all our guests throughout the season and use that as our base to make sure we step up our game for the next season.  As we get closer to opening we are very busy implementing all the ideas we had and making sure that we’re ready for our guests.

With Global Village welcoming more and more guests each year, we’ve built a third entrance. The new Happiness Gate is going to help traffic flow, shorten distances from car parks and shorten queues. It also sees the return of valet parking. We work closely with our talented project team to make sure that the gate not only looks fabulous, but is designed to be as welcoming as possible for our guests. The new gate has also allowed us to be able to offer valet parking to our guests for the first time in 2 years whilst maintaining the very popular premium self-parking that was introduced during the pandemic. It’s really important for us to be able to offer choices to our guests

Talking of which we’re also really happy to have introduced the new “value ticket” which is valid from Sunday through Thursday (except public holidays and New Year’s Eve). This ticket is part of our commitment to make the Park as affordable as possible and I’m proud that Global Village is still such incredible value. At the other end of the spectrum, we’ve introduced some great new premium experiences, including Private Cabanas, with their own private butler service (seriously, how great is that?), Star Seating at the popular Stunt Show, and some other surprises that you can discover when you get here.

All this is great, but the most important part of the guest experience is our people. Believe it or not we recruit over 170 team members every season and we hand select every single one. Global Village is a family so we are always happy to welcome back team members from past season who then help to train the first-timers. This season almost 60% of the team have worked with us before which is a record number! We have also launched a brand new training program centred around emotional intelligence to make sure we provide the sort of service we can be proud of.

All in all, from staff to systems and from signage to surprises, we’re doing everything we can to make sure that you are looked after when you visit the region’s leading multicultural family destination for culture, shopping, and entertainment.

We can’t wait to see you on October 25th!

Muhanad Ishaq

Senior Manager – Guest Relation