fbpx Terms of Use | Global Village

For the comfort and wellbeing of all our guests, we have implemented comprehensive precautionary measures across the Park. Social distancing and masks are obligatory and we recommend that you purchase tickets online for the best experience possible

Terms of Use

Please read these Terms and Conditions carefully. These are the Terms and Conditions governing your access and use of this web site and mobile app ["the Website and App"].

Note: If you do not agree with these Terms & Conditions, please do not use/view the website and app.

By continuing to view and use the Website and App, and/or any of the services on the Website and App, you agree to abide by these Terms and Conditions.

Referral Program

By submitting this form, you hereby confirm that all the information you submit is yours and correct, or you are the authorized person and have consent to submit on behalf of the aforementioned name and email in the submission.

Global Village has the right to use the data you have entered in your submission for any commercial or promotional activities it conducts.

Global Village Family Pack will need to be collected by the winners from Global Village Guest Care Centre, located at Gate of the World starting from the 1st of November 2021. If a prize is not claimed within 20 days from the set collection date, it is considered void and cannot be claimed at any later date or exchanged for cash.

Winners will be contacted within 48 hours from the selection. Any winner who is not reachable through the contact details provided will be disqualified.

The winning prize is One Global Village Family Pack for 26 winners.

Global Village’s ID cardholders and anyone working at or with Global Village and their families are not allowed to participate in the draw and will not be eligible to win.

Employees working for Dubai Holding (DH) and their families are not allowed to participate in the draw and will not be eligible to win.

Global Village reserves the right to announce the winners across all media, website, and social media channels.

Winners will be asked for their photos to be captured while receiving their prizes for documenting and Global Village reserves the right to use the images for any marketing or promotional purpose.


Wonder Pass

  1. The Wonder Pass may be topped up online and at all Ticket Counters, and dedicated vending machines within Global Village to be used for Carnaval, Stunt Show and Ripley’s Believe it or Not!®
  2. The Wonder Pass is not a payment card
  3. All Wonder Pass card purchases are final and cards may not be transferred, resold or refunded
  4. Global Village will not replace this card if it is lost, stolen or damaged
  5. Entrance to the Stunt Show is on a first come, first serve basis. Please arrive 30 minutes prior to show time on busy nights
  6. All of our rides and attractions are subject to separate terms and conditions, and may include restrictions which are clearly displayed at the entrance of each ride and attraction.

Online Payment for Parking

  1. Global Village is not responsible for any wrong information shared during this transaction.
  2. Global Village is not responsible for any fines applied by relevant authorities due to traffic violations. 
  3. Please keep the payment receipt until you exit the parking

Online Purchases’ Terms and Conditions

  1. All online purchases are not refundable, transferable or exchangeable.
  2. Online purchased tickets and/or confirmations must be shown in print or on a smart device at the venue to redeem.
  3. Online purchased Entry Ticket do not include any retail or food and beverage items unless specifically listed.
  4. Online purchased Wonder Pass does not include Entry Ticket to Global Village. Entry Ticket to Global Village must be purchased separately.
  5. Online promotions cannot be combined with any other promotion or offer and can only be used for online bookings.

Intellectual Property

All intellectual property rights, including but not limited to, all trademarks, copyright and database rights, in the content and materials included throughout the Website and App, including but not limited to, graphics, text, images, software, digital downloads and audio clips, are the sole property of ["Global Village Dubai LLC"] and/ or its affiliates and are protected to the fullest extent by applicable trademark, copyright and database laws, and all such rights are reserved.

Use of Information and Materials

The information and materials contained on the Website and App, and the terms, conditions, and descriptions that appear, are subject to change. Not all products and services described therein shall be available at all times or in all areas. Your eligibility for particular products and services is subject to the final determination and acceptance by us, and any agreement with us, shall be subject only to a written agreement evidencing such agreement.

The Website and App is for personal use and you agree not to modify, copy, distribute, reproduce, transfer or sell any information, material, software, products or services contained on the Website and App [unless you have entered into a separate written agreement with us in relation thereto].

Links to Third Party Websites and Apps

The Website and App may contain hyperlinks to websites and apps operated by third parties. We are not responsible for the content of these websites and apps, and inclusion of such hyperlinks on the Website and App, are solely for your convenience, and in no way constitutes endorsement of the content of such third party websites and apps. The content, accuracy, opinions expressed, and other links provided by these resources are not investigated, verified, monitored, or endorsed by us.

No Warranty Given

Whilst every effort has been made to ensure that the information published on the Website and App is correct and reasonably up to date, the information has been provided on an "as is" and "as available" basis and your access to, reliance on and use of the Website and App is at your own risk. As such, we do not warrant the accuracy, validity, currency, adequacy or completeness of the information and materials, and expressly disclaim liability for any errors, mistakes or omissions that may appear on the Website and App and/or any page therein. No warranties of any kind, implied, express or statutory, including but not limited to, the warranties of non-infringement of third party rights, title, reliability, merchant-ability, fitness for a particular purpose and freedom from computer virus, are given in conjunction with the information and materials.

Exclusion of Liability

In no event will we be liable for any damages, including without limitation, direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with, or in any way related to, the Website and App or use thereof or inability to use by any party, or reliance on the contents of the Website and App, or in connection with any failure of performance, error, omission, interruption, defect, delay or failure in operation or transmission, computer virus or line or system failure, even if we, or our representatives, are advised of the possibility of such damages, losses or expenses.


As a user of the Website and App, you agree to indemnify us from and against all liabilities, costs, expenses and damages that arise or may arise out of, or in relation to, [i] any claim resulting from the use of this Website and App; or [ii] use of this Website and App whatsoever.

Limitations on Use

As a user of this Website and App, you agree to not abuse the Website and App in anyway. This shall include, but is not limited to, defamatory, threatening or abusive conduct that violates another person's rights at law; violation of any intellectual property, trademark and database laws; harming or interfering with the operation of another person's hardware and/or software by uploading, transmitting or downloading computer viruses or any corrupt files; transmitting or otherwise disclosing trade secrets or any other confidential material or information; or directing any bots, spiders, crawlers, avatars or any other automated process that may debilitate the Website and App, our software, network or infrastructure.

Financial Information

We disclaim in full any liability in relation to your financial information and you hereby agree that we shall have no liability to you in respect of any financial information or data that you may transmit to us.

All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties. We accept payments online using Visa and MasterCard credit/debit card in AED

Submission of Information

All information submitted to Global Village Dubai LLC via the Site and App shall be deemed and remain the property of Global Village Dubai LLC who shall be free to use, for any purpose, any ideas, concepts, know-how or techniques contained in information a visitor to the Site and App provides Global Village Dubai LLC through the Site and App, subject to any obligations of confidentiality or privacy regarding submitted information as agreed by Global Village Dubai LLC, or specifically set forth on the Site and App in its Website and App Privacy and Cookies Policy, or as otherwise specifically agreed or required by law. Please refer to the Website and App Privacy and Cookies Policy for more details Cookies Policy.


These Terms and Conditions are subject to change and can be modified at any time without notice. Your continued use of the Website and App following the posting of changes to these Terms and Conditions further signifies that you accept such changes.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information when we believe that disclosure is necessary to enforce or apply our Terms and Conditions, protect our rights at law and/or to comply with any judicial proceeding, court order, or legal process served on our Website and App, or as required by law.

Governing Law and Jurisdiction

By accessing the Website and App, and obtaining the facilities, products or services offered through the Website and App, you agree that the laws of the Emirate of Dubai and the applicable Federal laws of the United Arab Emirates [UAE], shall govern such access and the provision of such facilities, products and services; and these Terms and Conditions. You further agree to submit to the exclusive jurisdiction of the courts of the Emirate of Dubai, UAE in relation to any dispute arising from, or in relation to, these Terms and Conditions or the Website or App.

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